How can we help you?
Find answers to common questions or contact our support team
Frequently Asked Questions
How do I track my order?
You can track your order by visiting the "My Orders" section in your dashboard or using the Track Order feature with your order number.
What payment methods are accepted?
We accept Mobile Money (M-Pesa, MTN MoMo, Airtel Money), credit/debit cards (Visa, Mastercard), and bank transfers.
How do I become a seller?
Click "Sell on DuukaAfrica" in the header, create your store, and start listing products. It's free to get started!
What is the return policy?
We offer a 7-day return policy for most products. Items must be in original condition with tags attached.
How long does delivery take?
Delivery times vary by location: Kampala/Nairobi/Dar es Salaam: 1-2 days, Other major cities: 2-5 days, Rural areas: 5-10 days.