Seller Guidelines
Everything you need to know about selling on DuukaAfrica
Do's
Best practices for sellers
Don'ts
Things to avoid
Violations
Prohibited activities
Product Listing Guidelines
Do:
- • Use clear, high-quality product images
- • Write accurate and detailed descriptions
- • Set competitive and fair prices
- • Keep inventory updated regularly
- • Respond to customer questions within 24 hours
Don't:
- • Use stock images that don't represent the actual product
- • Misrepresent product condition or features
- • List counterfeit or replica items
- • Use misleading pricing strategies
- • Copy descriptions from other sellers
Order Fulfillment
Processing Time
Orders should be processed and shipped within 1-3 business days. Update order status promptly.
Packaging
Use appropriate packaging to prevent damage. Include invoice and return instructions.
Delivery Targets: Kampala (1-2 days), Major towns (2-4 days), Rural areas (4-7 days)
Pricing & Payments
Commission Rate5-15% depending on category
Payment ScheduleWithin 48 hours after delivery
Minimum PayoutUGX 50,000
Customer Service Standards
Response Times
- • Messages: Within 24 hours
- • Order issues: Within 12 hours
- • Returns/Refunds: Within 48 hours
Communication Tips
- • Be professional and courteous
- • Provide clear information
- • Resolve issues promptly
Prohibited Activities
- Selling counterfeit goods
- Price manipulation
- Fake reviews or ratings
- Taking transactions off-platform
- Selling prohibited items
- Misleading product information
- Order manipulation
- Harassment of buyers
Warning: Violations may result in account suspension, listing removal, or permanent ban from the platform.
Quick Actions
Performance Metrics
Order Cancellation Rate< 5%
Late Shipment Rate< 3%
Response Time< 24 hours
Minimum Rating4.0+ stars
Need Help?
Our seller support team is here to help you succeed.
Seller Support
sellers@duukaafrica.com
+256 700 123 456